Sr Technical Support Consultant

Harris Novum

Pune, India
Document issues and customer requests
Explain and demonstrate application issues
Write and execute structured query language (sql)
Document issues and customer requests, following standard operating procedures and meeting SLAs

Job Summary

  • Document issues and customer requests, following standard operating procedures and meeting SLAs.
  • Develop training content for customers and support team members.
  • A successful candidate would possess strong customer support skills with demonstrated ability to effectively deal with escalated customer concerns.

Matching Summary

Document issues and customer requests, following standard operating procedures and meeting SLAs.

Skills & Requirements

Must-have

  • Document issues and customer requests
  • Explain and demonstrate application issues
  • Write and execute Structured Query Language (SQL)
  • Work Revenue Cycle issues
  • Patient Accounting and claims
  • Fixed Shift 6:30 PM - 3:30 AM IST

Nice-to-have

  • Strong desire and determination
  • Solid analytical, research, and time-management skills
  • Great attention to detail
  • Self-driven and a fast learner
  • US Accounting experience

Key Requirements

  • Minimum of 5 years relevant working experience
  • US revenue cycle/Claims Management experience
  • Bachelor/MBA Finance or master’s degree in commerce or health care admissions and financials

Work Rights

Not specified

Tailored Resume

Cover Letter