Wfm & Dialer Operations Specialist

Shelter Home Mortgage LLC

Not specified
3+ years in contact center
1+ years as wfm analyst
Experience with nice iex
Shelter Home Mortgage LLC is seeking a WFM & Dialer Operations Specialist to optimize team schedules, monitor call campaigns, and ensure compliance with company policies in a dynamic and supportive environment. Ideal candidates should possess experience in contact center operations and familiarity with workforce management tools

Job Summary

  • At Newrez, we bring big thinkers and caring doers together to make home happen.
  • We empower our employees and encourage innovative solutions.
  • Our total rewards package supports your career, community, and wellbeing.

Matching Summary

Match Score: 85

Shelter Home Mortgage LLC is seeking a WFM & Dialer Operations Specialist to optimize team schedules, monitor call campaigns, and ensure compliance with company policies in a dynamic and supportive environment. Ideal candidates should possess experience in contact center operations and familiarity with workforce management tools.

Skills & Requirements

Must-have

  • 3+ years in contact center
  • 1+ years as WFM Analyst
  • Experience with NICE IEX

Nice-to-have

  • Strong analytical and problem-solving skills
  • Self-motivated with minimal supervision
  • Understanding of mortgage lending

Key Requirements

  • High School Diploma required
  • Proficient in Microsoft Word and Excel
  • Ability to write basic SQL queries

Work Rights

Not specified

Tailored Resume

Cover Letter