Customer Base Management Manager

Globe

Makati, Philippines
Customer lifecycle management
Data-driven program design
Cross-functional team coordination
The CBM Manager is responsible for crafting and executing strategies to grow value from the existing postpaid base through improved onboarding, engagement, retention, and monetization

Job Summary

  • The CBM Manager is responsible for crafting and executing strategies to grow value from the existing postpaid base through improved onboarding, engagement, retention, and monetization.
  • This role leads the development of targeted, insight-driven programs that sustain customer satisfaction and maximize revenue per user.
  • Globe’s hiring process promotes equal opportunity to applicants and does not tolerate any form of discrimination throughout the entire employee lifecycle.

Matching Summary

The CBM Manager is responsible for crafting and executing strategies to grow value from the existing postpaid base through improved onboarding, engagement, retention, and monetization.

Skills & Requirements

Must-have

  • Customer lifecycle management
  • Data-driven program design
  • Cross-functional team coordination
  • Performance tracking and optimization
  • Revenue growth and retention leadership

Nice-to-have

  • Test-and-learn culture
  • Customer-centric strategy
  • Insight-to-action translation
  • Integrated lifecycle calendar governance
  • Coaching and team leadership

Work Rights

Not specified

Tailored Resume

Cover Letter