Customer Engagement Strategist

TheCignaGroup LLC

Base: $108,400 - $180,600 usd yearly; bonus/equity...
Not specified (assumed hybrid based on job nature)
5+ years consumer engagement strategy
Multichannel customer journey design
A/b/n experimentation ownership
The Cigna Group is seeking a Customer Engagement Strategist to enhance customer experiences through data-driven strategies aimed at improving health outcomes. The ideal candidate will have extensive experience in consumer engagement, strong communication skills, and a collaborative mindset, thriving in an Agile environment

Job Summary

  • The role focuses on shaping experiences that guide customers to the care and programs they need when they need them to improve health outcomes.
  • You will lead A/B/n experimentation by owning hypotheses, test briefs, measurement plans, and documented learnings across multiple channels.
  • The company offers a comprehensive range of benefits including medical, vision, dental, well-being programs, 401(k), and at least 18 days of paid time off.

Matching Summary

Match Score: 85

The Cigna Group is seeking a Customer Engagement Strategist to enhance customer experiences through data-driven strategies aimed at improving health outcomes. The ideal candidate will have extensive experience in consumer engagement, strong communication skills, and a collaborative mindset, thriving in an Agile environment.

Salary

Base: $108,400 - $180,600 USD yearly; Bonus/Equity: Eligible for annual bonus plan; Benefits: Medical, vision, dental, 401(k), life insurance, tuition reimbursement, PTO

Skills & Requirements

Must-have

  • 5+ years consumer engagement strategy
  • multichannel customer journey design
  • A/B/n experimentation ownership
  • behavioral science application
  • Agile test-and-learn environment

Nice-to-have

  • growth-oriented mindset
  • proactive problem solving
  • collaborative team approach
  • strong written communication skills

Key Requirements

  • Minimum 5 years experience in customer engagement
  • Experience in product or relationship marketing
  • Bachelor's degree preferred but not required

Work Rights

Not specified

Tailored Resume

Cover Letter