Director, Customer Care

Muckelab

Omaha, NE, USA
Base: $156,900.00 - $247,000.00; bonus/equity: not...
Hybrid
Customer experience transformation
Sap experience
Vendor management expertise
The Director of Customer Care is responsible for elevating customer experience through a transformed care model

Job Summary

  • The Director of Customer Care is responsible for elevating customer experience through a transformed care model.
  • This role oversees vendor partnerships and ensures compliance and cost optimization.
  • The successful candidate will lead a customer-centric team to deliver high-value interactions for Animal Health customers.

Matching Summary

The Director of Customer Care is responsible for elevating customer experience through a transformed care model.

Salary

Base: $156,900.00 - $247,000.00; Bonus/Equity: Not specified; Benefits: Comprehensive package including healthcare and retirement

Skills & Requirements

Must-have

  • Customer experience transformation
  • SAP experience
  • Vendor management expertise

Nice-to-have

  • Strong relationship management skills
  • Ability to influence stakeholders
  • Team development and mentoring

Key Requirements

  • Bachelor’s Degree required
  • Minimum of 10 years of Customer Care experience
  • Extensive experience in people management

Work Rights

Not specified

Tailored Resume

Cover Letter