Benefits Administration Services Associate Iii

Conduent Business Services

Hyderabad, India
Not specified; not specified; not specified
On-site
Advising participants on plan provisions
Completing customer inquiries
Documenting calls in case management system
The role involves improving participant decision-making by advising them on specific plan provisions and explaining appropriate forms

Job Summary

  • The role involves improving participant decision-making by advising them on specific plan provisions and explaining appropriate forms.
  • Associates are expected to meet strict timeliness and accuracy standards while documenting all interactions in the case management system.
  • The position offers an opportunity to thrive within a culture that values individuality and makes a difference for millions of people.

Matching Summary

The role involves improving participant decision-making by advising them on specific plan provisions and explaining appropriate forms.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • advising participants on plan provisions
  • completing customer inquiries
  • documenting calls in case management system
  • meeting timeliness and accuracy standards
  • escalating complex issues appropriately

Nice-to-have

  • assisting junior employees
  • advocating for participants
  • thrive in valued culture
  • individuality noticed daily

Key Requirements

  • limited supervision capability
  • adherence to call center metrics
  • guidance on form completion

Work Rights

Not specified

Tailored Resume

Cover Letter