Transportation Support Specialist, Amazon Shipping Operations

Amazon

San Jose, Costa Rica
Not specified; not specified; not specified
Remote
Customer service or call center background
Transportation or supply chain experience
Assertive timely communication skills
This role involves resolving daily freight movement issues to ensure shipments reach customers on time during network disruptions

Job Summary

  • This role involves resolving daily freight movement issues to ensure shipments reach customers on time during network disruptions.
  • Candidates will work in a contact center environment using assertive communication to deliver excellent carrier and driver solutions.
  • The position requires adherence to strict schedules including overtime during surges and the use of internal systems for reporting.

Matching Summary

This role involves resolving daily freight movement issues to ensure shipments reach customers on time during network disruptions.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Customer service or call center background
  • Transportation or supply chain experience
  • Assertive timely communication skills
  • Problem solving and organization skills
  • Ability to work in fast-paced environment

Nice-to-have

  • Analytical skills for data-driven decisions
  • Experience with internal systems like WIMS
  • Cross-functional team collaboration
  • Standard work documentation abilities

Key Requirements

  • Must be located in Costa Rica
  • Legally authorized to work in Costa Rica
  • English language proficiency required
  • Full-time permanent non-remote position

Work Rights

Must have legal authorization to work in Costa Rica

Tailored Resume

Cover Letter