Revenue & Support Specialist - Birmingham

arrivaraillondon.co.uk

Birmingham, United Kingdom
Base: £37,444 py; bonus/equity: not specified; ben...
Proven track record of customer service experience
Ability to work various shifts including nights and weekends
Excellent verbal and written communication skills
This role offers a variety of challenges working both on board trains and at station barriers across the network

Job Summary

  • This role offers a variety of challenges working both on board trains and at station barriers across the network.
  • The position requires flexibility to work various shift patterns from early morning to late at night over 7 days a week.
  • Successful applicants must demonstrate strong customer service skills and the ability to handle travel irregularities and conflict resolution.

Matching Summary

This role offers a variety of challenges working both on board trains and at station barriers across the network.

Salary

Base: £37,444 per annum; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Proven track record of customer service experience
  • Ability to work various shifts including nights and weekends
  • Excellent verbal and written communication skills
  • IT Literate with knowledge of Microsoft Office
  • Ability to write comprehensive reports for court evidence
  • Ability to follow rules and regulations in the workplace
  • Ability to defuse potential conflict situations

Nice-to-have

  • Outgoing and confident personality
  • Eye for detail
  • Drive to work hard
  • Teamwork capabilities
  • Ability to think on your feet

Key Requirements

  • Pre-employment medical required
  • DBS check required

Work Rights

Not specified

Tailored Resume

Cover Letter