Digital Customer Success Program Manager

S-Communication Services GmbH

Atlanta, GA, United States
Primary base pyy range: $95,200 usd - $142,800 usd...
Hybrid (at least 50% of the time in the office or field)
Digital customer journeys
Customer success tooling and platforms
Ai-powered productivity improvements
S-Communication Services GmbH is seeking a Digital Customer Success Program Manager to enhance its customer success programs globally. The ideal candidate will have a strong background in program management and digital customer engagement, focusing on improving customer journeys and operational efficiency

Job Summary

  • As a Digital Customer Success Program Manager, you will play a central role in shaping how Workday scales its customer success programs globally.
  • You will own and drive initiatives across a range of digital customer success areas — from improving Customer Success tooling and platforms to designing digital customer journeys and exploring AI-powered productivity improvements for account teams.
  • The Digital Customer Success team sits within the Customer Success Center of Excellence (CoE) at Workday — and we are on a mission to redefine what it means to deliver value at scale.

Matching Summary

Match Score: 85

S-Communication Services GmbH is seeking a Digital Customer Success Program Manager to enhance its customer success programs globally. The ideal candidate will have a strong background in program management and digital customer engagement, focusing on improving customer journeys and operational efficiency.

Salary

Primary Base Pay Range: $95,200 USD - $142,800 USD; Additional US Location(s) Base Pay Range: $90,500 USD - $160,700 USD; Not specified

Skills & Requirements

Must-have

  • Digital customer journeys
  • Customer Success tooling and platforms
  • AI-powered productivity improvements
  • Global customer success programs
  • Cross-functional coordination

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathetic relationships

Key Requirements

  • 5+ years of experience
  • Translating business needs into roadmaps
  • Experience with governance and operating model design
  • Experience with solution planning and business process improvement
  • Experience with program engagement and communication
  • Alignment to business objectives
  • Customer Success and Digital Engagement Expertise
  • Adaptability and Resilience
  • Analytical Problem Solving

Work Rights

Not specified

Tailored Resume

Cover Letter