Senior Engineer - Ms, Servicenow

NTT DATA

On-site
5 years servicenow development experience
Ccna certification required
Itil process knowledge
NTT DATA is seeking a Senior Engineer specializing in ServiceNow development, with a focus on incident management, workflow creation, and integration with automation tools. The ideal candidate should possess at least five years of relevant experience, strong communication skills, and a commitment to client satisfaction within a diverse and inclusive work environment

Job Summary

  • Join a company renowned for technical excellence and leading innovations while pushing the boundaries of what is possible.
  • Proactively monitor work queues to resolve incidents and requests within agreed SLAs while providing second-level support.
  • Collaborate with automation teams to optimize efforts by automating routine tasks and reducing ticket volumes.

Matching Summary

Match Score: 85

NTT DATA is seeking a Senior Engineer specializing in ServiceNow development, with a focus on incident management, workflow creation, and integration with automation tools. The ideal candidate should possess at least five years of relevant experience, strong communication skills, and a commitment to client satisfaction within a diverse and inclusive work environment.

Skills & Requirements

Must-have

  • 5 years ServiceNow Development experience
  • CCNA certification required
  • ITIL process knowledge
  • Workflow creation expertise
  • Incident resolution within SLA

Nice-to-have

  • CCNP or Security certifications
  • Cloud platform certifications (Azure/AWS)
  • Automation and effort optimization skills
  • Cross-cultural communication abilities
  • Disaster Recovery testing experience

Key Requirements

  • Bachelor's degree in IT/Computing
  • CCNA certification mandatory
  • Moderate managed services experience
  • Ticketing tool proficiency
  • Vendor management experience

Work Rights

Not specified

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