This role involves identifying, investigating, monitoring, and resolving customer issues while analyzing business requirements to support strategic goals
Job Summary
This role involves identifying, investigating, monitoring, and resolving customer issues while analyzing business requirements to support strategic goals.
The position offers a competitive compensation package of 4600+ euros per month gross along with industry-leading pension plans and extra vacation days.
Candidates will collaborate directly with Slovakia-based engineering leadership and Cat Digital IT in the US to drive digital product development efforts.
Matching Summary
This role involves identifying, investigating, monitoring, and resolving customer issues while analyzing business requirements to support strategic goals.
Salary
Base: 4600+ euros / month gross; Bonus/Equity: Performance related annual cash incentive; Benefits: Industry leading Pension plan, 5 days extra vacation, Life insurance, Multisport Card
Skills & Requirements
Must-have
Customer Focus and Systems Thinking
Application Design and Architecture knowledge
Technical Troubleshooting on hardware/software
Experience with monitoring and alerting solutions
Experience with AWS infrastructure and services
Proven experience in DataOps including data pipelines
Proven team leading experience
Nice-to-have
Background in ITIL and/or ITSM process
Experience in agile methodology
Root cause analysis and corrective actions skills
Ability to communicate client feedback to tech teams