Ux Writer | Back Fill | 1 Hc | Backfill | Language - English
Concentrix
Cyjaya, Malaysia
Not specified
Strong customer service orientation
Ability to work in fast-paced environment
Effective written and verbal communication
Concentrix is seeking a UX Writer for a customer service role in Cyberjaya, Malaysia, requiring English language proficiency. The position focuses on providing high-quality customer support and effective communication, while maintaining service standards
Job Summary
The role involves providing customer service support and resolving routine problems regarding client products or services through various channels.
Employees must ensure service delivery meets contractual Key Performance Indicators while demonstrating empathy and building rapport with customers.
The position requires the ability to multitask, adapt quickly to changes, and maintain a professional tone in a high-production environment.
Matching Summary
Match Score: 65
Concentrix is seeking a UX Writer for a customer service role in Cyberjaya, Malaysia, requiring English language proficiency. The position focuses on providing high-quality customer support and effective communication, while maintaining service standards.
Skills & Requirements
Must-have
Strong customer service orientation
Ability to work in fast-paced environment
Effective written and verbal communication
Multi-tasking and adaptability skills
Basic computer navigation and PC knowledge
Nice-to-have
Demonstrate empathy with customers
Build rapport with clients
Flexible shift rotation availability
Team collaboration skills
Attention to detail in documentation
Key Requirements
High school diploma preferred
Three to six months relevant experience preferred
Minimum two years college education for Philippines location