Hybrid (2 days from home, 3 days in the office after training and probation)
German language proficiency b2
Customer-oriented attitude
Organizational and communication skills
Capita is seeking a Customer Service Agent fluent in German for their Kraków office, where the successful candidate will assist customers by resolving queries and providing information. The role requires strong communication skills and a customer-oriented attitude, with competitive benefits including a flexible work model after training
Job Summary
As a Customer Service Agent with German, you will be the person customers count on to listen, help, and solve their issues.
Responsibilities include supporting customers through different channels, analyzing and solving queries, and sharing information on administrative and technical requests.
The role offers financial stability with a competitive salary, supplementary medical insurance, and a hybrid work model after the probation period.
Matching Summary
Match Score: 85
Capita is seeking a Customer Service Agent fluent in German for their Kraków office, where the successful candidate will assist customers by resolving queries and providing information. The role requires strong communication skills and a customer-oriented attitude, with competitive benefits including a flexible work model after training.
Salary
Base: 9000-9500 PLN gross; Bonus/Equity: performance bonus; Benefits: supplementary medical insurance, Generali group insurance, Multisport or MultiKafeteria benefit
Skills & Requirements
Must-have
German language proficiency B2
Customer-oriented attitude
Organizational and communication skills
MS Office proficiency
Nice-to-have
Willingness to work flexible shifts
Interest in making a positive impact
Key Requirements
German at min. B2 level
Willingness to work in two shifts between 8am and 10pm