Customer Service Advisor - Japanese 2026

Concentrix

Quezon City, Philippines
Initial contact for consumer conversations
Troubleshooting and issue resolution
Records case information and data
The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels

Job Summary

  • The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels.
  • The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures.
  • The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis.

Matching Summary

The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels.

Skills & Requirements

Must-have

  • Initial contact for consumer conversations
  • Troubleshooting and issue resolution
  • Records case information and data
  • Adheres to process and policies
  • Achieves customer satisfaction goals
  • Handles inbound calls and emails

Nice-to-have

  • Maintains awareness of policies
  • Remains knowledgeable of brands/products
  • Reporting unresolved issues

Key Requirements

  • Japanese language proficiency
  • Must be able to work assigned shifts

Work Rights

Not specified

Tailored Resume

Cover Letter