Manager, Voice Of The Customer Insights

Liberty Utilities Co

Joplin, MO, US
Competitive pyy; annual bonus + merit increase eli...
**
Market research and customer feedback programs
Operational data analysis for trend identification
Management of analyst teams in utility sector
** Liberty Utilities Co is seeking a Manager for their Voice of the Customer Insights program in Joplin, MO. This role focuses on developing market research and customer satisfaction initiatives aimed at improving customer sentiment and operational efficiency within the utility sector. **

Job Summary

  • The Manager of Voice of the Customer is responsible for developing and executing Liberty's Market Research and Customer Satisfaction Program to ensure the company understands customer sentiment.
  • This role bridges the gap between in-house research and industry benchmarking while guiding a team of analysts to turn insights into tangible business outcomes.
  • Liberty Utilities offers a comprehensive benefits package including medical, dental, vision, a 401K plan with a 5% match, and an annual bonus eligibility.

Matching Summary

Match Score: 75

** Liberty Utilities Co is seeking a Manager for their Voice of the Customer Insights program in Joplin, MO. This role focuses on developing market research and customer satisfaction initiatives aimed at improving customer sentiment and operational efficiency within the utility sector. **

Salary

Competitive pay; Annual bonus and merit increase eligibility; Comprehensive benefits including 401K match

Skills & Requirements

Must-have

  • Market research and customer feedback programs
  • Operational data analysis for trend identification
  • Management of analyst teams in utility sector
  • Cross-functional stakeholder collaboration
  • Customer sentiment analysis and reporting

Nice-to-have

  • Certifications in market research standards
  • Experience with industry benchmarking
  • Knowledge of regulatory changes in utilities
  • Process design and workshop facilitation skills

Key Requirements

  • Bachelor's degree in Business, Operations, or related field
  • 5+ years experience in large-scale utility or regulated contact center
  • 3+ years management experience
  • Strong proficiency in market research methodologies

Work Rights

Not specified

Tailored Resume

Cover Letter