Sr Customer Success Manager/customer Success Manager-paradox
Workday
Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions
Customer success or account management
Ai-powered solutions
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions
Job Summary
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Matching Summary
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Salary
Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Role may be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants.
Skills & Requirements
Must-have
Enterprise SaaS solutions
Customer success or account management
AI-powered solutions
Global, cross-functional teams
HR/recruiting software experience
Nice-to-have
Sun-drenched optimism and drive
Curious minds and courageous collaborators
Empathy and shared enthusiasm
Build strong relationships with customers
Engage across corporate functions
Key Requirements
8+ years experience in customer success or account management
5+ years experience in customer success or account management
8+ years supporting or implementing enterprise SaaS solutions
5+ years supporting or implementing enterprise SaaS solutions
Technical understanding of complex software ecosystems
Experience educating clients on products and providing ongoing training
Comfortable working with global, cross-functional teams and clients across different time zones