Manager Of Premium Services

WEKA

Remote
**
Customer satisfaction across emea
Senior escalation point for critical issues
Cross-functional collaboration with sales and product
** WEKA is seeking a Manager of Premium Services to lead a team focused on customer success and technical services for strategic accounts in the EMEA region. The role emphasizes operational excellence, cross-functional collaboration, and customer satisfaction, requiring strong leadership and technical expertise. **

Job Summary

  • Lead a high-performing team at the forefront of AI infrastructure, working with innovative enterprises in the EMEA region.
  • Own the customer experience for a portfolio of strategic accounts, driving outcomes that directly reflect the quality and consistency of WEKA's Premium Services delivery.
  • Operate at the intersection of customer success, technical services, and sales, partnering closely with regional teams to ensure customers realize the full value of their WEKA investment.

Matching Summary

Match Score: 75

** WEKA is seeking a Manager of Premium Services to lead a team focused on customer success and technical services for strategic accounts in the EMEA region. The role emphasizes operational excellence, cross-functional collaboration, and customer satisfaction, requiring strong leadership and technical expertise. **

Skills & Requirements

Must-have

  • Customer satisfaction across EMEA
  • Senior escalation point for critical issues
  • Cross-functional collaboration with Sales and Product
  • Define and improve service delivery KPIs
  • Technical foundation in storage, networking, Linux, public cloud

Nice-to-have

  • Leading high-performing teams
  • Driving customer outcomes
  • Advocating for customer needs
  • Startup or software product company background

Key Requirements

  • Minimum 10 years IT experience
  • At least 2 years people management
  • Experience managing customer-facing technical teams regionally
  • Bachelor's degree in Computer Science, Engineering, or equivalent

Work Rights

Not specified

Tailored Resume

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