Technical Product Support (tps) Engineer Iii - (e3) - Ddp
Applied Materials
Bangalore, India
On-site
Customer technical support
Fleet performance analysis
System installation and upgrades
Responsible for all technical support related aspects at a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades
Job Summary
Responsible for all technical support related aspects at a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
Acts as an intermediary and field escalation focal point between the customer and the Division, providing technical support and documentation to field engineers and technicians.
Provides Alpha and Beta Site support, specifically related to the installation, operation, calibration, service, and/or testing of new hardware, processes, or software designs.
Matching Summary
Responsible for all technical support related aspects at a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
Skills & Requirements
Must-have
Customer technical support
Fleet performance analysis
System installation and upgrades
Field escalation focal point
Alpha and Beta site support
ECO review and implementation
System performance data generation
Nice-to-have
Supportive work culture
Career development opportunities
Pushing technological boundaries
Interpersonal skills for consensus building
Key Requirements
Conceptual and practical expertise in own discipline
Knowledge of best practices and market differentiation
Ability to solve complex problems
Experience acting as a resource for colleagues
Ability to explain difficult or sensitive information