Manager Systemic Customer Issues

Crystallakebank

Eveleigh, Australia
Not specified
Systemic customer issue identification
Data analysis and critical thinking
Stakeholder management and influence
Crystallakebank is seeking a Manager for Systemic Customer Issues in Eveleigh, Australia. The role focuses on advocating for customer interests, identifying and resolving systemic issues arising from complaints, and requires strong problem-solving and stakeholder management skills

Job Summary

  • You will drive the Group to identify and resolve systemic issues arising from complaints by thinking critically, applying data analysis, being determined and purposeful, driving accountability and excellence in review of issues, and constructive problem solving.
  • Key responsibilities of the role include Identifying, assessing and responding to potential systemic issues identified internally or by bodies such as the Australian Financial Complaints Authority.
  • We're interested in hearing from people who have Demonstrated experience in presenting to, influencing and managing stakeholders and building strong working relationships.

Matching Summary

Match Score: 85

Crystallakebank is seeking a Manager for Systemic Customer Issues in Eveleigh, Australia. The role focuses on advocating for customer interests, identifying and resolving systemic issues arising from complaints, and requires strong problem-solving and stakeholder management skills.

Skills & Requirements

Must-have

  • Systemic customer issue identification
  • Data analysis and critical thinking
  • Stakeholder management and influence
  • Root cause analysis and solution development
  • Constructive problem solving

Nice-to-have

  • Customer focus and empathy
  • Agile thinking
  • Strong team ethic
  • Commercial acumen

Key Requirements

  • Legal qualification and expertise highly regarded
  • Bachelor's degree or higher

Work Rights

Not specified

Tailored Resume

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