Customer Relations Manager Lincoln, United Kingdom £52,413 - £60,050 Permanent Apply By 29 April, 2026 Posted On 15 April, 2026

Lincolnshire County Council

Lincoln, United Kingdom
£52,413 - £60,050 py
Hybrid
Lead corporate complaints and customer feedback service
Ensure compliance with statutory requirements
Resolve issues early and improve customer experience
Lincolnshire County Council is seeking a Customer Relations Manager to lead their corporate complaints and customer feedback service, ensuring effective resolution and continuous improvement in service delivery. The ideal candidate should possess strong experience in handling complaints and a passion for enhancing customer experiences, with a salary range of £52,413 - £60,050

Job Summary

  • This is a fantastic opportunity to lead a high-profile, council-wide service at the heart of how Lincolnshire County Council listens to, learns from and responds to our residents.
  • As Customer Relations Manager, you will lead our corporate complaints and customer feedback service, ensuring that concerns are handled fairly, sensitively and in line with statutory requirements – but more than that, you will help us turn feedback into learning, improvement and better outcomes for people who rely on our services.
  • This role offers genuine scope to influence culture, embed learning and help shape how the Council continuously improves the way it serves residents.

Matching Summary

Match Score: 85

Lincolnshire County Council is seeking a Customer Relations Manager to lead their corporate complaints and customer feedback service, ensuring effective resolution and continuous improvement in service delivery. The ideal candidate should possess strong experience in handling complaints and a passion for enhancing customer experiences, with a salary range of £52,413 - £60,050.

Salary

£52,413 - £60,050

Skills & Requirements

Must-have

  • Lead corporate complaints and customer feedback service
  • Ensure compliance with statutory requirements
  • Resolve issues early and improve customer experience
  • Identify trends and support service improvement
  • Work with senior leaders and elected Members

Nice-to-have

  • Passionate about delivering fair outcomes
  • Desire to resolve issues well and learn from experience
  • Comfortable navigating challenging situations
  • Value collaboration and reflective practice
  • Commitment to developing and supporting others

Key Requirements

  • Experience of complaints handling, mediation, customer relations or dispute resolution
  • Ability to analyse complex information and identify patterns
  • Knowledge of statutory complaints frameworks desirable
  • Ability to work at pace while maintaining accuracy and professionalism

Work Rights

Not specified

Tailored Resume

Cover Letter