Manager-call Center Training Nontech

AT&T

Chicago, Illinois, US
Base: $71,900 - $107,900; bonus/equity: not specif...
Bilingual spanish english proficiency
3+ years related experience
Bachelor's degree preferred
This bilingual supervisory role is responsible for overseeing, designing, and implementing comprehensive training programs to enhance call center staff performance

Job Summary

  • This bilingual supervisory role is responsible for overseeing, designing, and implementing comprehensive training programs to enhance call center staff performance.
  • The position requires managing training teams, influencing hiring decisions, and ensuring compliance with policies while solving moderately complex problems.
  • Compensation ranges from $71,900 to $107,900 annually with extensive benefits including medical coverage, 401(k), and up to 23 days of vacation.

Matching Summary

This bilingual supervisory role is responsible for overseeing, designing, and implementing comprehensive training programs to enhance call center staff performance.

Salary

Base: $71,900 - $107,900; Bonus/Equity: Not specified; Benefits: Medical/Dental/Vision, 401(k), Tuition reimbursement, Paid Time Off

Skills & Requirements

Must-have

  • Bilingual Spanish English proficiency
  • 3+ years related experience
  • Bachelor's degree preferred
  • Office presence 5 days per week
  • Team management and supervision

Nice-to-have

  • Data-driven improvement skills
  • Cross-departmental collaboration
  • Patience and human balance
  • Sales and service measurement focus

Key Requirements

  • Bachelor's degree (BS/BA) desired
  • 3+ years of related experience
  • 100% Bilingual (Spanish/English) preferred
  • Must be located in Chicago, Illinois

Work Rights

Not specified

Tailored Resume

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