Customer Service Lead

The Pet Hospital of Tierrasanta

Tierrasanta, TX, United States
Competitive pyy; performance bonuses available; no...
In-person
High school diploma or equivalent work experience
Prior customer service experience in veterinary setting
Proficiency with practice management software
The Pet Hospital of Tierrasanta is seeking a Customer Service Lead to enhance client relations and streamline operations within their veterinary practice. The role involves managing appointments, client communication, and supervising CSR staff, ensuring an exceptional experience for pet owners and their pets. The position offers comprehensive benefits and a supportive work environment focused on employee growth

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact to deliver an exceptional client experience.
  • Responsibilities include managing appointments, processing patient information, and ensuring seamless communication between clients and the medical team.
  • The role involves supervising CSR staff, creating schedules, and assisting with front desk support while maintaining a welcoming environment.

Matching Summary

Match Score: 85

The Pet Hospital of Tierrasanta is seeking a Customer Service Lead to enhance client relations and streamline operations within their veterinary practice. The role involves managing appointments, client communication, and supervising CSR staff, ensuring an exceptional experience for pet owners and their pets. The position offers comprehensive benefits and a supportive work environment focused on employee growth.

Salary

Competitive pay; Performance bonuses available; Not specified base amount

Skills & Requirements

Must-have

  • High school diploma or equivalent work experience
  • Prior customer service experience in veterinary setting
  • Proficiency with practice management software
  • Ability to lift up to 40 pounds independently
  • Strong organizational skills for multiple tasks

Nice-to-have

  • Demonstrating empathy with upset clients
  • Experience with online booking systems
  • Knowledge of pet product sales initiatives
  • Active listening for medical triage inquiries

Key Requirements

  • High school diploma or equivalent
  • Prior customer service experience preferred
  • Basic proficiency with technology and scheduling software

Work Rights

Not specified

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