Pharmacy Guide, Bilingual - Spanish

Devoted Health

Remote, United States
Base: $22-$26ph; bonus/equity: stock options + bon...
Fully remote
Fluent in english and spanish
2+ years high-volume customer service
Telephone and sms outreach experience
Devoted Health is seeking a Bilingual Pharmacy Guide to support members in navigating their healthcare, specifically focusing on medication adherence. The ideal candidate will have experience in a customer-serving role, preferably in a healthcare setting, and be fluent in both English and Spanish

Job Summary

  • The role focuses on connecting members to programs that support medication adherence through active listening and barrier identification.
  • Employees will conduct daily outreach via telephone and SMS to educate members and schedule appointments for high-risk individuals.
  • The company offers a total rewards package including health benefits, paid time off, stock options, and a monthly mobile stipend.

Matching Summary

Match Score: 85

Devoted Health is seeking a Bilingual Pharmacy Guide to support members in navigating their healthcare, specifically focusing on medication adherence. The ideal candidate will have experience in a customer-serving role, preferably in a healthcare setting, and be fluent in both English and Spanish.

Salary

Base: $22-$26/hour; Bonus/Equity: Stock options and bonus eligibility; Benefits: Health, dental, vision, PTO, 401K

Skills & Requirements

Must-have

  • Fluent in English and Spanish
  • 2+ years high-volume customer service
  • Telephone and SMS outreach experience
  • Empathy and de-escalation skills
  • Digital platform navigation

Nice-to-have

  • Health insurance or Medicare Advantage experience
  • Pharmacy or medication terminology knowledge
  • Call center background
  • Adaptability in fast-paced startup environments
  • Proactive problem-solving mindset

Key Requirements

  • 2+ years customer-serving experience
  • Fluency in written and oral Spanish
  • Experience in healthcare setting preferred
  • Ability to work flexible schedules

Work Rights

Not specified

Tailored Resume

Cover Letter