Sr. Ps Consultant

Genesys

**
Genesys cloud implementation
Conversational ai development
Prompt engineering expertise
** Genesys is seeking a Senior Professional Services Consultant to drive the deployment and evolution of AI-powered customer experience solutions using Genesys Cloud. The ideal candidate will have a strong technical background, particularly in AI and customer experience technologies, along with excellent communication skills to engage both technical and non-technical audiences. **

Job Summary

  • This role drives the successful deployment of AI-powered customer experience solutions that improve organizational engagement with customers.
  • You will own end-to-end technical delivery from architecture through continuous improvement while ensuring solutions align with business objectives.
  • The position requires translating complex business requirements into scalable technical solutions leveraging advanced AI and analytics capabilities.

Matching Summary

Match Score: 75

** Genesys is seeking a Senior Professional Services Consultant to drive the deployment and evolution of AI-powered customer experience solutions using Genesys Cloud. The ideal candidate will have a strong technical background, particularly in AI and customer experience technologies, along with excellent communication skills to engage both technical and non-technical audiences. **

Skills & Requirements

Must-have

  • Genesys Cloud implementation
  • Conversational AI development
  • Prompt engineering expertise
  • REST API integration
  • Enterprise software delivery

Nice-to-have

  • AWS cloud experience
  • Java or Python scripting
  • Responsible AI practices
  • Cisco Gateway knowledge
  • Mentoring junior consultants

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 3+ years enterprise software implementation experience
  • Hands-on experience with artificial intelligence and machine learning
  • Strong background in troubleshooting complex technical configurations

Work Rights

Not specified

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