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Manulife Financial Inc

Shinjuku City, Japan
Not specified; variable bonus once a year; social ...
On-site
External vendor management
Customer inquiry handling
New product/system project participation
Our business aims to solve critical issues and provide value for the future

Job Summary

  • Our business aims to solve critical issues and provide value for the future.
  • This role involves managing external vendors, handling customer inquiries, and participating in new product/system implementations.
  • We offer a hybrid work arrangement with a full flex system and comprehensive benefits including social insurance and various training programs.

Matching Summary

Our business aims to solve critical issues and provide value for the future.

Salary

Not specified; Variable bonus once a year; Social insurance, benefits programs, training, retirement plan

Skills & Requirements

Must-have

  • External vendor management
  • Customer inquiry handling
  • New product/system project participation
  • KPI management and quality improvement
  • Basic PC skills (Excel, Word, Outlook)

Nice-to-have

  • Proactive problem-solving and initiative
  • Smooth communication with related departments
  • Agile mindset for business results
  • Team growth and collaboration enjoyment
  • Sense of responsibility for solutions

Key Requirements

  • Experience in call center customer support (inbound/outbound)
  • Experience managing outsourced staff or negotiating with vendors
  • Accurate administrative processing ability
  • Ability to organize and resolve issues independently
  • Bachelor’s Degree preferred, or equivalent work experience
  • 1-3 years of supervisory or team leader experience preferred
  • 3+ years annuity experience or 4-6 years financial services industry experience

Work Rights

Not specified

Tailored Resume

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