Patient Service Rep - Full-time / Orland Park, Il

Advocate Health

Orland Park, IL, US
Base: $19.80 - $29.70; bonus/equity: not specified...
High-volume, multi-task environment
Customer service experience
Handle difficult callers/patients
Patient Service Representatives provide efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters

Job Summary

  • Patient Service Representatives provide efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.
  • Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health.

Matching Summary

Patient Service Representatives provide efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

Salary

Base: $19.80 - $29.70; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • High-volume, multi-task environment
  • Customer service experience
  • Handle difficult callers/patients
  • EMR system registration
  • Answering multiple phone lines

Nice-to-have

  • Working knowledge of eClinicalWorks
  • Resolving patient billing issues
  • Coordinating patient appointments

Key Requirements

  • High school diploma or equivalent
  • One to two years related customer service experience
  • Experience handling difficult caller/customers/patients
  • CRT/PC experience in a customer service setting

Work Rights

Not specified

Tailored Resume

Cover Letter