Manager, Customer Advocacy

UOB United Overseas Bank Limited

Strong analytical skills for customer data
High attention to detail in reviews
Understanding of complaint management frameworks
The role involves conducting granular analysis of customer issues to identify trends and recurring themes

Job Summary

  • The role involves conducting granular analysis of customer issues to identify trends and recurring themes.
  • Candidates must perform quality checks to ensure accurate complaints classification and substantiation while monitoring resolution aging.
  • UOB is an equal opportunity employer with a global network spanning over 80 years of history.

Matching Summary

The role involves conducting granular analysis of customer issues to identify trends and recurring themes.

Skills & Requirements

Must-have

  • Strong analytical skills for customer data
  • High attention to detail in reviews
  • Understanding of complaint management frameworks

Nice-to-have

  • Proactive process-improvement mindset
  • Effective stakeholder-management skills
  • Ability to work independently and collaboratively

Key Requirements

  • Understanding of service standards
  • Experience in customer service operations

Work Rights

Not specified

Tailored Resume

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