Customer Success Manager- Marketing Cloud

Salesforce

**
5+ years technical customer success experience
2+ years salesforce ecosystem expertise
Sales, service or marketing cloud knowledge
** Salesforce is seeking a Customer Success Manager for its Marketing Cloud, responsible for ensuring customer satisfaction and optimizing their Salesforce experience. The ideal candidate should have significant experience within the Salesforce ecosystem, exceptional communication skills, and a focus on customer success. **

Job Summary

  • The Customer Success Manager serves as the primary contact point for Salesforce's largest and highest-profile Core and Marketing Cloud customers.
  • You will act as a trusted advisor to build track records in customer success through superb communication and extensive platform knowledge.
  • Join a company leading workforce transformation where ambition meets action and innovation is a way of life.

Matching Summary

Match Score: 75

** Salesforce is seeking a Customer Success Manager for its Marketing Cloud, responsible for ensuring customer satisfaction and optimizing their Salesforce experience. The ideal candidate should have significant experience within the Salesforce ecosystem, exceptional communication skills, and a focus on customer success. **

Skills & Requirements

Must-have

  • 5+ years Technical Customer Success experience
  • 2+ years Salesforce Ecosystem expertise
  • Sales, Service or Marketing Cloud knowledge
  • Executive stakeholder relationship management
  • Cross-functional team leadership

Nice-to-have

  • Strong communication and presentation skills
  • Ability to translate technical concepts to business terms
  • Proactive service adoption methodologies
  • Willingness to travel occasionally
  • Flexible schedule availability

Key Requirements

  • Minimum 5 years work experience in Technical Customer Success or SaaS
  • Demonstrated 2+ years expertise within Salesforce Ecosystem
  • Experience with software development process and design methodologies
  • Available for flexible schedule including after-hour coverage
  • 3 days in-office requirement

Work Rights

Not specified

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