Front Desk Night Agent - Hotel Arts Barcelona

Marriott

Barcelona, Spain
Full time
Process guest check-ins and check-outs
Handle payment types
Answer guest calls and requests
The Front Desk Night Agent position at Hotel Arts Barcelona, part of Marriott, involves managing guest check-ins and check-outs, processing payments, and addressing guest inquiries during night shifts. The role emphasizes customer service, attention to detail, and adherence to company safety and security protocols

Job Summary

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Matching Summary

Match Score: 85

The Front Desk Night Agent position at Hotel Arts Barcelona, part of Marriott, involves managing guest check-ins and check-outs, processing payments, and addressing guest inquiries during night shifts. The role emphasizes customer service, attention to detail, and adherence to company safety and security protocols.

Skills & Requirements

Must-have

  • Process guest check-ins and check-outs
  • Handle payment types
  • Answer guest calls and requests
  • Coordinate with housekeeping
  • Run daily reports
  • Maintain professional appearance

Nice-to-have

  • Create exceptional guest experiences
  • Empowered to be creative and compassionate
  • Deliver rare and special luxury service
  • Develop positive working relationships

Key Requirements

  • High school diploma or G.E.D. equivalent
  • No related work experience required
  • No supervisory experience required
  • No license or certification required

Work Rights

Not specified

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