Senior Specialist - Customer Support

Land Securities Group

Gdynia, Poland
Base: zł122,200 - zł183,400; bonus/equity: not spe...
In-depth market, product & technical expertise
Desktop suite of products support
Investment and wealth management workflows
The Senior Specialist role empowers our customers with trusted insights, resolve specialized issues at scale, improve the value and drive usage of our products, by demonstrating our in-depth market, product & technical expertise

Job Summary

  • The Senior Specialist role empowers our customers with trusted insights, resolve specialized issues at scale, improve the value and drive usage of our products, by demonstrating our in-depth market, product & technical expertise.
  • Customer Support provides product, technical and application support for LSEG customers globally, striving to deliver a high-performance, cost-effective service whilst providing customers with a memorable, positive experience.
  • LSEG is a leading global financial markets infrastructure and data provider with a purpose of driving financial stability, empowering economies and enabling customers to create sustainable growth.

Matching Summary

The Senior Specialist role empowers our customers with trusted insights, resolve specialized issues at scale, improve the value and drive usage of our products, by demonstrating our in-depth market, product & technical expertise.

Salary

Base: zł122,200 - zł183,400; Bonus/Equity: Not specified; Benefits: Included in LSEG Benefits program

Skills & Requirements

Must-have

  • In-depth market, product & technical expertise
  • Desktop suite of products support
  • Investment and Wealth Management Workflows
  • Handle end to end customer experience
  • Advocate for clients’ needs
  • Proactively maintain high level of knowledge

Nice-to-have

  • Collaborative and creative culture
  • Commitment to sustainability
  • Value individuality and diverse workforce
  • Continuous improvement mindset

Key Requirements

  • At least 3 years work experience
  • Proficiency in LSEG Excel add-in
  • Excellent product i.e. Workspace/Eikon skills
  • Knowledge on Investment and Wealth Management products
  • Ability to work efficiently within a team
  • Confident in delivering presentations
  • Ability to present recommendations and insights
  • Flexible shift working hours

Work Rights

Not specified

Tailored Resume

Cover Letter