Customer Svc Rep

Advocate Health

Base: $22.90 - $34.35 ph; bonus/equity: not specif...
High volume inbound call management
Patient billing platform documentation
Insurance benefit plan knowledge
The role delivers an exceptional patient financial experience by managing high volumes of inbound calls and resolving billing inquiries professionally

Job Summary

  • The role delivers an exceptional patient financial experience by managing high volumes of inbound calls and resolving billing inquiries professionally.
  • Employees must demonstrate a basic understanding of reimbursement terms across multiple payers including HMO, PPO, Indemnity, and HDHP plans.
  • Advocate Health offers a comprehensive suite of total rewards including competitive compensation, health benefits, retirement matching, and educational assistance.

Matching Summary

The role delivers an exceptional patient financial experience by managing high volumes of inbound calls and resolving billing inquiries professionally.

Salary

Base: $22.90 - $34.35 per hour; Bonus/Equity: Not specified; Benefits: Paid Time Off, health/dental/vision, retirement match, educational assistance

Skills & Requirements

Must-have

  • High volume inbound call management
  • Patient billing platform documentation
  • Insurance benefit plan knowledge
  • HIPAA standards compliance
  • Medical terminology understanding

Nice-to-have

  • Epic Resolute billing application experience
  • Bi-lingual Spanish and English skills
  • Consultative payment arrangement skills
  • CPT HCPCS ICD-10 coding knowledge
  • Advocate Health system familiarity

Key Requirements

  • High School Diploma or GED required
  • 2 years relevant customer service experience required
  • No licensure or certification required

Work Rights

Not specified

Tailored Resume

Cover Letter