Ingeniero Soporte Cliente N1-2

Ikusi

Monterrey, Mexico
Not specified; benefits: full imss contribution; p...
Not specified
Network equipment administration
Routing and switching knowledge
Infrastructure implementation
Ikusi is seeking a Customer Support Engineer (N1-2) in Monterrey, Mexico, to provide effective support to clients via various communication channels while ensuring service level agreements are met. The role requires expertise in network management and IT infrastructure, alongside proficiency in English

Job Summary

  • The role involves attending to customers through various channels to provide incident or request support tickets.
  • Candidates must possess knowledge in network equipment administration, implementations, and IT infrastructure including routing and switching.
  • The company offers comprehensive benefits including full IMSS salary contribution, profit sharing, and extended parental leave.

Matching Summary

Match Score: 85

Ikusi is seeking a Customer Support Engineer (N1-2) in Monterrey, Mexico, to provide effective support to clients via various communication channels while ensuring service level agreements are met. The role requires expertise in network management and IT infrastructure, alongside proficiency in English.

Salary

Not specified; Benefits: Full IMSS contribution; Profit sharing based on results; 15 days Christmas bonus

Skills & Requirements

Must-have

  • Network equipment administration
  • Routing and switching knowledge
  • Infrastructure implementation
  • Incident ticket management
  • Customer service delivery

Nice-to-have

  • English language proficiency
  • Organizational development skills
  • Service level agreement compliance

Key Requirements

  • University degree in Systems Analysis, Systems Engineering, or Telecommunications
  • Experience with Routing & Switching
  • Fluency in English

Work Rights

Not specified

Tailored Resume

Cover Letter