Senior Systems Support Analyst

BeOne Medicines

San Carlos, California, United States
Base: $42.02 - $59.02 ph; bonus/equity: annual bon...
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Tier 2/3 escalation support experience
Windows 11 and macos troubleshooting
Microsoft intune and autopilot administration
** BeOne Medicines is seeking a Senior Systems Support Analyst to provide advanced technical support and infrastructure administration within a hybrid work environment. The ideal candidate will demonstrate strong technical expertise, exceptional customer service skills, and a collaborative mindset, particularly in a high-pressure setting focused on supporting cancer-related initiatives. **

Job Summary

  • The role serves as a senior technical resource responsible for delivering advanced endpoint and infrastructure support within the GTS organization.
  • Candidates must demonstrate exceptional customer service and ownership while supporting employees at all levels, including executive leadership.
  • BeOne Medicines offers a comprehensive benefits package including medical, dental, vision, 401(k), and opportunities for equity awards.

Matching Summary

Match Score: 75

** BeOne Medicines is seeking a Senior Systems Support Analyst to provide advanced technical support and infrastructure administration within a hybrid work environment. The ideal candidate will demonstrate strong technical expertise, exceptional customer service skills, and a collaborative mindset, particularly in a high-pressure setting focused on supporting cancer-related initiatives. **

Salary

Base: $42.02 - $59.02 per hour; Bonus/Equity: Annual bonus plan eligible; Benefits: Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, PTO

Skills & Requirements

Must-have

  • Tier 2/3 escalation support experience
  • Windows 11 and macOS troubleshooting
  • Microsoft Intune and Autopilot administration
  • ServiceNow ITSM platform proficiency
  • On-site presence in San Carlos CA

Nice-to-have

  • Mentoring junior analysts
  • Executive-level customer service
  • Conference room AV event support
  • Proactive automation initiatives
  • Strong analytical problem-solving skills

Key Requirements

  • Bachelor's degree with 4+ years experience or Associate's with 6+ years
  • Experience with Azure AD and Active Directory
  • Knowledge of endpoint security and compliance controls

Work Rights

Not specified

Tailored Resume

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