Contact Center Supervisor- 3rd Shift

CUSHMAN & WAKEFIELD

Base: $55,250.00 - $65,000.00; bonus/equity: not s...
Fully remote
3rd shift supervision (1:00am-9:30am)
Cmms systems experience (corrigo, maximo)
High-speed internet 150-300 mbps required
The Supervisor leads the National Operations Contact Center team to deliver consistent service aligned with contractual Service Level Agreements

Job Summary

  • The Supervisor leads the National Operations Contact Center team to deliver consistent service aligned with contractual Service Level Agreements.
  • This role requires a quiet, distraction-free workspace with high-speed internet and mandatory video presence during all meetings.
  • Eligible employees receive a comprehensive benefits package including health insurance, retirement plans, and competitive pay ranging from $55,250.00 to $65,000.00.

Matching Summary

The Supervisor leads the National Operations Contact Center team to deliver consistent service aligned with contractual Service Level Agreements.

Salary

Base: $55,250.00 - $65,000.00; Bonus/Equity: Not specified; Benefits: Health, vision, dental, retirement savings, life/disability insurance

Skills & Requirements

Must-have

  • 3rd shift supervision (1:00am-9:30am)
  • CMMS systems experience (Corrigo, Maximo)
  • High-speed internet 150-300 mbps required
  • Video camera on participation mandatory
  • SLA compliance and reporting

Nice-to-have

  • Associate degree in business or management
  • Strong analytical and problem-solving skills
  • Experience with subcontractor procurement
  • Ability to foster team morale and engagement

Key Requirements

  • High school diploma required
  • 3–5 years experience in facilities or contact center operations
  • At least one year of leadership or supervisory experience

Work Rights

Not specified

Tailored Resume

Cover Letter