This role will ensure the highest sustainable level of customer satisfaction with Service Cloud products and services across all customer segments
Job Summary
This role will ensure the highest sustainable level of customer satisfaction with Service Cloud products and services across all customer segments.
You will lead a diverse team of 15-20 professionals across multiple disciplines to drive customer outcomes throughout the entire Service Cloud lifecycle.
This is a highly visible leadership position that combines technical support excellence with proactive customer success strategies.
Matching Summary
This role will ensure the highest sustainable level of customer satisfaction with Service Cloud products and services across all customer segments.
Skills & Requirements
Must-have
Service Cloud product expertise
Customer satisfaction leadership
Technical support management
Customer success strategy
Cross-functional collaboration
Nice-to-have
AI-driven customer success
Agentforce future of AI
Inclusive team culture
LATAM market understanding
Key Requirements
15+ years in technical support or customer success