Competitive salary; not specified; 25 days holiday...
On-site
Manage reservations via telephone, email, website
Proactively provide solutions for guests
Maximise revenue and identify sales opportunities
You will be responsible to provide brilliant and genuinely helpful customer service for every guest looking to stay in The Hoxton, Amsterdam
Job Summary
You will be responsible to provide brilliant and genuinely helpful customer service for every guest looking to stay in The Hoxton, Amsterdam.
Manage new and existing individual rooms reservations through telephone, email, and website reservations, anticipating needs and proactively providing solutions.
Become part of a team that’s very passionate about creating great hospitality experiences, with benefits including competitive salary, holiday, food on shift, and training.
Matching Summary
You will be responsible to provide brilliant and genuinely helpful customer service for every guest looking to stay in The Hoxton, Amsterdam.
Salary
Competitive salary; Not specified; 25 days holiday (plus bank holidays), Food on us during your shift, free night at The Hoxton and a meal for two when you first start, Time off to volunteer, Hox Hero and Nifty fifty rewards, diversity and inclusion events, team get togethers, OpenUp mental health support, Swapfiets membership discount, Urban Sports Club membership discount, Excellent discounts across The Hoxton and the global Ennismore family
Skills & Requirements
Must-have
Manage reservations via telephone, email, website
Proactively provide solutions for guests
Maximise revenue and identify sales opportunities
Communicate with Front Office and Restaurants Teams
Work with corporate clients and agents
Nice-to-have
Passionate about hospitality experiences
Positive impact on guests
Team player, supportive and fun
Willing to try new things
Creative and rewarding environment
Key Requirements
Previous experience in hotel reservations preferred