Cx Operations Manager - Domain

Domain

Australia
**
Prior experience managing a team of managers
Operations focus within customer experience
Tech or saas industry experience
** The Cx Operations Manager position at Domain involves leading customer experience strategies and managing a delivery team within a hybrid work environment. The role emphasizes innovation, collaboration, and the optimization of customer support processes in the real estate software sector. **

Job Summary

  • This role involves owning the strategy, processes, and systems to deliver a seamless customer support experience across Real Time Agent and Engage products.
  • The successful candidate will lead a large international delivery team while collaborating with Product and Sales teams to identify revenue growth opportunities.
  • Domain offers hybrid working policies, wellbeing leave, up to 20 weeks paid parental leave, and regular social events including Innovation Days.

Matching Summary

Match Score: 75

** The Cx Operations Manager position at Domain involves leading customer experience strategies and managing a delivery team within a hybrid work environment. The role emphasizes innovation, collaboration, and the optimization of customer support processes in the real estate software sector. **

Skills & Requirements

Must-have

  • Prior experience managing a team of managers
  • Operations focus within Customer Experience
  • Tech or SaaS industry experience
  • Working knowledge of Zendesk
  • Process-driven with analytical mindset

Nice-to-have

  • Experience managing overseas teams
  • Experience with process improvements
  • Strong negotiation and presentation skills

Key Requirements

  • Prior experience managing a team of managers
  • Tech/SaaS industry experience
  • Zendesk knowledge required

Work Rights

Not specified

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