Sr Business Process Analyst - Knowledge Management And Ai

Workday

Fully remote
Analyze knowledge usage and trends
Develop process documentation and sops
Integrate knowledge management system
We’re shaping the future of work so teams can reach their potential and focus on what matters most

Job Summary

  • We’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
  • With Flex Work, we’re combining the best of both worlds: in-person time and remote.

Matching Summary

We’re shaping the future of work so teams can reach their potential and focus on what matters most.

Skills & Requirements

Must-have

  • Analyze knowledge usage and trends
  • Develop process documentation and SOPs
  • Integrate knowledge management system
  • AI/ML frameworks
  • Lean, Six Sigma methodologies
  • SQL and data visualization tools

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Empathy and shared enthusiasm
  • Curious minds
  • Adaptive and agile self-starter

Key Requirements

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools and processes
  • Experience with AI chatbot/automated systems
  • 2+ years Experience with SQL
  • Bachelor's degree or equivalent experience

Work Rights

Not specified

Tailored Resume

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