Enterprise Customer Support Specialist

Canva

Austin, United States
On-site
Enterprise admin support
Own and resolve support tickets
Scheduled phone or zoom calls
This role is for a dedicated, in-region customer support team specifically tailored for Enterprise Admins, acting as case managers focused on owning and resolving support tickets

Job Summary

  • This role is for a dedicated, in-region customer support team specifically tailored for Enterprise Admins, acting as case managers focused on owning and resolving support tickets.
  • Responsibilities include managing and prioritizing Enterprise Admin support tickets, troubleshooting issues, supporting Admins through scheduled calls, and partnering with Sales and CSM teams.
  • Canva offers equity packages, health benefits, a 401(k) plan, inclusive parental leave, and an annual Vibe & Thrive allowance.

Matching Summary

This role is for a dedicated, in-region customer support team specifically tailored for Enterprise Admins, acting as case managers focused on owning and resolving support tickets.

Skills & Requirements

Must-have

  • Enterprise Admin support
  • Own and resolve support tickets
  • Scheduled phone or Zoom calls
  • Expertise in SSO and SCIM
  • Brand Kit and User Management
  • Troubleshoot technical issues

Nice-to-have

  • Customer-first mindset
  • High level of ownership
  • Clear and confident communication
  • Detail-oriented and organized
  • Proactive customer-focused approach

Key Requirements

  • Requires 3 days per week in Austin office
  • Must be authorized to work in the US

Work Rights

Not specified

Tailored Resume

Cover Letter