Technical Customer Support Representative (italian Speaker)
Geotab
Aachen, Germany
On-site
Troubleshoot hardware and software issues
Database setup and portal configuration
Provide product training to resellers
Geotab is a global leader in IoT and connected transportation, certified “Great Place to Work™,” focused on advancing security and sustainability
Job Summary
Geotab is a global leader in IoT and connected transportation, certified “Great Place to Work™,” focused on advancing security and sustainability.
The role involves providing technical expertise on database setup, device troubleshooting, and portal configuration, including delivering product training and managing customer complaints.
Geotab offers a fulfilling career with opportunities to innovate, great benefits, and a fun and inclusive work culture.
Matching Summary
Geotab is a global leader in IoT and connected transportation, certified “Great Place to Work™,” focused on advancing security and sustainability.
Skills & Requirements
Must-have
Troubleshoot hardware and software issues
Database setup and portal configuration
Provide product training to resellers
Communicate technical concepts clearly
Manage multiple timelines and priorities
Nice-to-have
Love technology and keen to join industry leader
Strong team player with excellent interpersonal skills
Stay relevant to technology and adapt to market demands
Strong analytical skills and problem-solving ability
Key Requirements
1-3 years customer service/support experience
Excellent Italian and English communication skills
Expert level Excel skills
Comfort speaking with customers via phone, email, and chat