Customer Service Lead

Leominster Animal Hospital

Leominster, MA, US
Competitive pyy; performance bonuses available; be...
Previous supervisory or leadership experience
Strong communication and empathy skills
Experience in customer service roles
The role involves leading the front desk team to ensure compassionate, high-quality care for clients and their pets

Job Summary

  • The role involves leading the front desk team to ensure compassionate, high-quality care for clients and their pets.
  • Responsibilities include coaching CSRs, managing schedules, handling escalated concerns, and supporting appointment scheduling and billing.
  • The company offers competitive pay, performance bonuses, 401(k) matching, student loan assistance, and comprehensive health benefits.

Matching Summary

The role involves leading the front desk team to ensure compassionate, high-quality care for clients and their pets.

Salary

Competitive pay; Performance bonuses available; Benefits include 401(k) matching and health insurance

Skills & Requirements

Must-have

  • Previous supervisory or leadership experience
  • Strong communication and empathy skills
  • Experience in customer service roles

Nice-to-have

  • Veterinary or medical industry experience
  • Ability to work in fast-paced environments
  • Passion for helping people and animals

Key Requirements

  • Previous experience in customer service
  • Supervisory or leadership role experience

Work Rights

Not specified

Tailored Resume

Cover Letter