This pivotal role serves as the first point of contact for customers while coordinating closely with sales, drafting, and production teams to ensure efficient order fulfillment
Job Summary
This pivotal role serves as the first point of contact for customers while coordinating closely with sales, drafting, and production teams to ensure efficient order fulfillment.
The company offers a supportive environment with flexible working hours, health and wellbeing programs, and industry-leading paid parental leave benefits.
Candidates will be responsible for managing high volumes of customer inquiries, processing invoices, raising quotations, and troubleshooting complaints to deliver exceptional customer experiences.
Matching Summary
This pivotal role serves as the first point of contact for customers while coordinating closely with sales, drafting, and production teams to ensure efficient order fulfillment.
Skills & Requirements
Must-have
2-3 years customer service experience
Manufacturing or mining industry background
Microsoft Office proficiency
ERP/CRM system navigation skills
Strong verbal and written communication
Nice-to-have
ISO 9001 knowledge
Flexible and adaptable attitude
Problem-solving in complex processes
Collaborative team player mindset
Positive outlook with attention to detail
Key Requirements
2-3 years in Customer Service role
Experience in Manufacturing, Mining, or Trade Industry