Prod Services Support Analyst

Royal Bank of Canada

Putrajaya, Malaysia
Itil incident and problem management
Application support and deployment
Rhel unix / linux / windows environments
This role supports a growing Capital Markets organization by ensuring system stability through efficiency, automation, capacity management, and risk mitigation

Job Summary

  • This role supports a growing Capital Markets organization by ensuring system stability through efficiency, automation, capacity management, and risk mitigation.
  • The candidate will work closely with multiple teams in an agile environment to drive service transition, regulatory compliance, and continuous platform evolution.
  • RBC fosters an inclusive workplace culture based on shared values of Client First, Integrity, Collaboration, Respect, and Excellence to support employee growth and innovation.

Matching Summary

This role supports a growing Capital Markets organization by ensuring system stability through efficiency, automation, capacity management, and risk mitigation.

Skills & Requirements

Must-have

  • ITIL Incident and Problem Management
  • Application Support and Deployment
  • RHEL Unix / Linux / Windows environments
  • Database management with MS SQL / Sybase
  • Proactive application monitoring tools
  • Access and Identity Management
  • Automation and capacity management

Nice-to-have

  • Experience with Docker/Kubernetes
  • Batch scheduling platforms knowledge
  • DevOPS and CI/CD technology stack
  • Strong documentation skills in Confluence and Jira
  • Mentorship and team collaboration
  • Security and infrastructure management
  • Analytical and multitasking abilities

Key Requirements

  • 3+ years in Financial Technology or Capital Markets
  • Experience with ITIL Incident, Problem, and Change Management
  • Knowledge of access control policies and financial regulations
  • Ability to write database statements on the fly
  • Experience with production support in a financial environment

Work Rights

Not specified

Tailored Resume

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