Manager, Seller Service (training Manager)

Coupang Inc

Taipei, Taiwan
Base: above nt$40,000 monthly; bonus/equity: not s...
On-site
Training strategy design and execution
Data-driven training interventions
Learning management systems experience
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door

Job Summary

  • Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
  • You will own the end-to-end educational ecosystem and ensure that internal consultants and third-party partners provide outstanding service while maintaining operational efficiency.
  • Salary is negotiable with a regular monthly salary above NT$40,000 and the recruitment process includes application review, phone interview, and onsite or virtual onsite interview.

Matching Summary

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Salary

Base: Above NT$40,000 monthly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Training strategy design and execution
  • Data-driven training interventions
  • Learning Management Systems experience
  • E-learning content creation
  • Cross-functional stakeholder management
  • Team leadership and coaching
  • Fluent in English and Mandarin

Nice-to-have

  • Operational efficiency focus
  • Digital transformation leadership
  • Use of Excel for data analysis
  • Video production skills
  • Influence without authority
  • High-volume call center experience

Key Requirements

  • 5+ years in L&D or Corporate Training
  • 2+ years in management or leadership
  • Experience in BPO or high-volume call centers
  • Strong Excel and data visualization skills
  • Fluent English and Mandarin

Work Rights

Not specified

Tailored Resume

Cover Letter