Regional Client Engagement Leader, Emea

American International Group

Luxembourg, Luxembourg
Client strategy and loyalty
Client needs into business growth
Client experience and retention
This role leads our client strategy, focusing on deepening customer relationships, driving loyalty, and translating client needs into business growth by overseeing client experience, retention, and service across the EMEA region

Job Summary

  • This role leads our client strategy, focusing on deepening customer relationships, driving loyalty, and translating client needs into business growth by overseeing client experience, retention, and service across the EMEA region.
  • The Regional Client Engagement Leader will leverage data for insights to enhance offerings beyond traditional risk transfer and will deliver on AIG EMEA’s top line growth objectives and budget through Major Accounts relationship management.
  • AIG values in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.

Matching Summary

This role leads our client strategy, focusing on deepening customer relationships, driving loyalty, and translating client needs into business growth by overseeing client experience, retention, and service across the EMEA region.

Skills & Requirements

Must-have

  • client strategy and loyalty
  • client needs into business growth
  • client experience and retention
  • major and top tier clients' internal advocate
  • data-driven insights for offerings
  • Major Accounts relationship management
  • cross-functional leadership collaboration

Nice-to-have

  • holistic client solutions
  • creative problem-solving skills
  • strong interpersonal skills
  • team player
  • deal well with ambiguity

Key Requirements

  • Master’s degree or equivalent
  • In depth business development
  • Proven experience driving large regional client programs
  • Demonstrable experience in Data-Driven Decisions
  • Previous industry experience in risk management
  • Excellent communications skills in English and another continental European language
  • Proficiency with MS Office applications

Work Rights

Not specified

Tailored Resume

Cover Letter