Service Advisor

Montclair Acura

Verona, NJ, United States
$64,000.00-$161,000.00; not specified; not specifi...
On-site
Initiating automotive services and repairs
Verifying warranty and service contract coverage
Developing estimates and writing repair orders
Montclair Acura is seeking an Automotive Service Advisor to facilitate communication between customers and technicians, ensuring quality service and customer satisfaction. The role requires prior experience in a service or technical capacity and offers competitive compensation along with a comprehensive benefits package

Job Summary

  • As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Lithia offers a comprehensive benefits package including Medical, Dental and Vision Plans, Paid Holidays & PTO, and a 401(k) Retirement Plan.

Matching Summary

Match Score: 85

Montclair Acura is seeking an Automotive Service Advisor to facilitate communication between customers and technicians, ensuring quality service and customer satisfaction. The role requires prior experience in a service or technical capacity and offers competitive compensation along with a comprehensive benefits package.

Salary

$64,000.00-$161,000.00; Not specified; Not specified

Skills & Requirements

Must-have

  • Initiating automotive services and repairs
  • Verifying warranty and service contract coverage
  • Developing estimates and writing repair orders
  • Communicating between customer and technician
  • Administering manufacturer warranty

Nice-to-have

  • Earning customers for life
  • Team player focused on customer service
  • Basic mechanical understanding

Key Requirements

  • Previous Service Advisor experience preferred
  • Prior automotive technician experience a plus
  • Acceptable driving record and valid driver's license
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter