Base: $19,650 - $44,200 usd; bonus/equity: not spe...
Remote
Payroll customer service experience
Robust understanding of regulatory requirements
Advanced knowledge in specific jurisdictions
Kickstartremote is seeking an Associate for their Payroll Client Services team, working remotely from Saturday to Wednesday. The role focuses on managing payroll inquiries and providing excellent customer service, requiring relevant experience and strong communication skills
Job Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
Matching Summary
Match Score: 85
Kickstartremote is seeking an Associate for their Payroll Client Services team, working remotely from Saturday to Wednesday. The role focuses on managing payroll inquiries and providing excellent customer service, requiring relevant experience and strong communication skills.
Salary
Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
payroll customer service experience
robust understanding of regulatory requirements
advanced knowledge in specific jurisdictions
exceeding customer expectations
Zendesk, Slack, and Notion experience
team-oriented environment
resolve escalated customer issues
Nice-to-have
continuous learning in payroll field
ambitious problems
future focused work culture
Key Requirements
Experience in a payroll customer service role
Advanced knowledge in specific jurisdictions
Experience with customer support platforms like Zendesk
Experience with collaboration tools such as Slack and Notion