As Leiter Operations Management, you will take overall responsibility for the operational management of our services, leading the Operations Management team both technically and disciplinarily
Job Summary
As Leiter Operations Management, you will take overall responsibility for the operational management of our services, leading the Operations Management team both technically and disciplinarily.
You will ensure the reliable, efficient, and high-quality delivery of our operational services to customers, while actively shaping the strategic development of the Operations area.
The role involves close collaboration with customers, Customer Success Management, delivery teams, and corporate management, managing operational customer relationships and escalations.
Matching Summary
As Leiter Operations Management, you will take overall responsibility for the operational management of our services, leading the Operations Management team both technically and disciplinarily.
Skills & Requirements
Must-have
Reliable operation of business-critical platforms
Secure, scalable, highly available IT landscapes
Enterprise hosting, managed cloud services
Application management, service management
Stable and efficient operation of complex systems
Overall responsibility for operational services
Nice-to-have
Performance-oriented team culture
Proactive strategic development
Strong analytical and structured approach
Key Requirements
Several years of experience in IT service or operations management
Several years of leadership experience with personnel responsibility
Solid understanding of service management frameworks (e.g., ITIL)
Experience in steering service quality and SLA fulfillment