Customer Support Executive - Nightshift

BrightLocal

Valencia, Philippines
On-site
Email and live chat support experience
Bachelor's degree or equivalent experience
Strong written and verbal english skills
BrightLocal is seeking a Customer Support Executive for night shifts in Valencia, Philippines. The role involves providing exceptional customer service through email and live chat, while collaborating with team members across different locations

Job Summary

  • This role is at the heart of helping customers succeed by delivering thoughtful, timely, and human support.
  • You will collaborate with teammates across the Philippines and UK to ensure strong internal communication and collaboration.
  • Performance is measured based on quality of responses, customer satisfaction scores, and adherence to service level agreements.

Matching Summary

Match Score: 85

BrightLocal is seeking a Customer Support Executive for night shifts in Valencia, Philippines. The role involves providing exceptional customer service through email and live chat, while collaborating with team members across different locations.

Skills & Requirements

Must-have

  • Email and live chat support experience
  • Bachelor's degree or equivalent experience
  • Strong written and verbal English skills

Nice-to-have

  • CRM or ticketing system familiarity
  • Google Workspace or Microsoft Office comfort
  • Positive team-oriented approach

Key Requirements

  • 1 year of customer support experience
  • Bachelor's degree or equivalent
  • Philippine labor law compliance

Work Rights

Not specified

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