Principal Architect: Google Cloud Cx Solutions

Concentrix

Remote, USA
Base: $155,000 - $220,000; bonus/equity: incentive...
Fully remote
12+ years in cx or ccaas architecture
Expert knowledge of google dialog flow cx
Experience with gemini-powered contact center designs
Concentrix is seeking a Principal Architect for Google Cloud CX Solutions to lead the technical design and implementation of customer engagement solutions. The role focuses on integrating AI with existing contact center infrastructures, requiring extensive experience in conversational AI and cloud architectures

Job Summary

  • This role involves spearheading the technical design and oversight of innovative customer engagement solutions using Google Cloud CX stack.
  • The position requires bridging AI strategy with traditional contact center infrastructure to develop integrated, real-time engagement platforms.
  • Candidates will receive a base salary between $155,000 and $220,000 plus incentives, along with comprehensive benefits including medical, dental, vision, and 401(k) plans.

Matching Summary

Match Score: 85

Concentrix is seeking a Principal Architect for Google Cloud CX Solutions to lead the technical design and implementation of customer engagement solutions. The role focuses on integrating AI with existing contact center infrastructures, requiring extensive experience in conversational AI and cloud architectures.

Salary

Base: $155,000 - $220,000; Bonus/Equity: Incentives aligning with individual and company performance; Benefits: Medical, dental, vision, 401(k), paid time off, and paid learning days

Skills & Requirements

Must-have

  • 12+ years in CX or CCaaS architecture
  • Expert knowledge of Google Dialog flow CX
  • Experience with Gemini-powered contact center designs
  • Deep understanding of telephony protocols SIP RTP WebRTC
  • Proven ability to lead technical workshops and sales cycles

Nice-to-have

  • Hands-on experience with Generative Playbooks
  • Proficiency in Prompt Engineering for conversational agents
  • Experience with Vertex AI Search and Conversation for RAG
  • Google Professional Cloud Architect certification
  • Understanding of Media CDN and low-latency audio processing

Key Requirements

  • 12+ years of CX or CCaaS architecture experience
  • Expert-level knowledge of Conversational AI and Google CCAI
  • Must be legally authorized to work in the United States
  • In-depth knowledge of telephony protocols such as SIP and RTP
  • Experience leading technical discovery and architecture for major projects

Work Rights

Must be legally authorized to work in the United States

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